At Iuventus Sendan, we are committed to ensuring a smooth and efficient shipping experience for our customers. Below are the details of our shipping policy:

1. Order Processing

• Orders are processed within 1-2 business days of receiving payment.
• Orders placed on weekends or holidays will be processed the next business day.
• You will receive an order confirmation email upon successful payment and a shipping confirmation email with tracking information once your order is dispatched.

2. Shipping Locations

• We offer domestic shipping across India and select international shipping options to various countries. For international orders, please reach out to us for specific shipping details.

3. Shipping Methods

• Standard Shipping (India):
  Delivery within 5–7 business days from dispatch (depending on the location).
• Express Shipping (select areas):
  Delivery within 2–3 business days from dispatch.
• International Shipping:
  Delivery within 7–15 business days, depending on the destination country and customs clearance.

Note: Delivery times may vary due to factors such as weather conditions, courier delays, or local disruptions.

4. Shipping Costs

• Shipping fees are calculated at checkout based on the weight of your order and the destination.
• Free shipping may be offered on orders over a specified amount. Please check our website for any ongoing offers or free shipping promotions.

5. Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email. You can track the status of your order directly on the courier’s website.
• For any inquiries regarding the shipment, feel free to reach out to our customer support team.

6. Customs, Duties, and Taxes (for International Orders)

• For international shipments, customs duties, taxes, or additional charges may apply depending on the destination country. These charges are the responsibility of the customer.
• Please contact your local customs office for more information about import duties or taxes that may apply.

7. Address Accuracy

• Please double-check your shipping address when placing an order. We are not responsible for delivery issues caused by incorrect or incomplete addresses.
• If you notice an error in your shipping details, contact us immediately before the order is processed, and we will make the necessary changes.

8. Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us within 7 days of receiving your order. We will work with the courier service to investigate the issue and provide a resolution.
• We may require photos of the damaged items and packaging for our records.

9. Customer Service

If you have any questions or concerns about shipping, tracking, or delivery, our customer service team is here to assist you. Please contact us at:

Iuventus Sendan
Email: info@iuventussendan.com
Phone: +91 76038 42441

Thank you for shopping with Iuventus Sendan. We aim to provide a seamless shopping experience and ensure timely delivery of your orders!